A new or unused item may be returned within 30 days of the date your item was shipped and we will replace or refund the full purchase price less shipping. We cannot accept returns on custom ordered items or Close Out items. Sorry, we cannot accept products that have been used or installed unless returned for replacement under warranty.
Returning TE Connectivity Macro Sensors brand LVDT and RVDT transducers or electronics:
This paragraph only applies to the TE Connectivity Macro Sensors brand LVDT and RVDT transducers or electronics. All TE Connectivity Macro Sensors parts are made to order. Due to this, orders placed for TE Connectivity Macro Sensors parts are non-cancelable and non-returnable. If a part is to be returned for replacement under warranty (in most cases within 1 year after date of shipment) we will make every reasonable effort to assist our customers with the returns process.
Please contact us before you return an unused product. We will provide an Return Material Authorization (RMA) number. Please mark the corresponding RMA number as clearly as possible on the outside of all the boxes being returned. This will help us process your return in a timely manner. If you are shipping your return to us, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid, no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss.
Please note that we can accept, for exchange or return, only items which were purchased directly from HGSI within the last 30 days and are in new resalable condition.