A new or unused item may be returned within 30 days of the date your item was shipped and we will replace or refund the full purchase price less shipping. We cannot accept returns on custom ordered items or Close Out items. Sorry, we can not accept products that have been used or installed unless returned for replacement under warranty.
Returning Macro Sensors brand LVDT and RVDT transducers or electronics:
This paragraph only applies to the Macro Sensors brand LVDT and RVDT transducers or electronics. You can return any new or unused item within 30 days of the date your item was shipped. There is a restocking charge associated with return of these items. The standard restocking charge is $25 or 25% of list price, whichever is greater. We cannot accept returns on custom ordered items. Sorry, we can not accept used products unless returned for replacement under warranty.
Please contact us before you return an unused product. We will provide an Return Material Authorization (RMA) number. Please mark the corresponding RMA number as clearly as possible on the outside of all the boxes being returned. This will help us process your return in a timely manner. If you are shipping your return to us, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid, no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss.
Please note that we can accept, for exchange or return, only items which were purchased directly from HGSI within the last 30 days and are in new resalable condition.